By Sean McPheat
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Additional info for Advanced Communication Skills
Unless they just happen to be cold, chances are that there is some matter still unresolved in their mind. You can use this signal as information to you that you still need to do some explaining or ask some additional questions. 3 Match the Person’s Voice You can also match the tone of voice and the speed at which a person talks. For example, if they are a fast talker, try to speak faster yourself. If they happen to speak slowly, watch your own pace and slow it down. Also be sure that you don’t let their slow speaking aggravate you, a sure way to damage your rapport!
Confusing words with the experiences they represent leads to four misunderstandings: We translate our experience into language and mistake the language for the experience when it is only an incomplete reflection. We may think our experience is constructed in the same way as the language we use to talk about it and act inside those limits – we allow the words to limit us. The words bar us from wider choice, understanding and action. We mistakenly believe others share our assumption and so we leave out vital parts of our message.
Posture and voice tone, or very deep, sharing beliefs and values. Rapport is the ultimate tool for producing results with other people and thus it is so vital for effective communication. We’ll examine several tools for building rapport in this chapter. 2 Six Steps to Building Rapport Whether you know the person or not, there are six main steps to establishing rapport with anyone. Figure 8 demonstrates the six steps. Please click the advert Student Discounts + Student Events + Money Saving Advice = Happy Days!